Privacy Policy

Effective Date: 2026.2.14

This Privacy Policy describes how HONG KONG MESTAN CO., LIMITED (“we,” “us,” or “our”) collects, uses, stores, discloses, and otherwise processes your personal information when you visit or make a purchase from Mestanauto (the “Site”).

We are a company registered and operating in Hong Kong. Because we sell to customers in the United States, we aim to handle personal information in accordance with applicable laws, including relevant Hong Kong privacy requirements and, where applicable, applicable U.S. federal and state privacy laws.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

1. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

Information you provide directly

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Account login information, if you create an account
  • Any information you provide when contacting customer support

Information collected automatically

  • IP address
  • Browser type
  • Device information
  • Site usage data
  • Pages viewed and interactions with the Site
  • Cookies and similar tracking technologies

Transaction-related information

  • Order history
  • Payment confirmation details
  • Shipping and delivery information
  • Return and refund records

2. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping, delivery, returns, and refunds
  • Communicate with you about your order
  • Provide customer service and after-sales support
  • Detect, prevent, or investigate fraud, abuse, security incidents, or unauthorized transactions
  • Improve our website, services, and customer experience
  • Maintain business records
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law

3. How We Disclose Personal Information

We may disclose your personal information to the following categories of third parties where reasonably necessary:

  • Shopify, to host and operate our online store
  • Payment processors, to process transactions
  • Shipping carriers and logistics providers, to deliver your order
  • Returns, customer service, and operational support providers
  • IT, hosting, analytics, advertising, and fraud prevention providers
  • Professional advisers, such as legal, accounting, or compliance advisers
  • Government authorities, regulators, or law enforcement, where required by law or where necessary to protect our rights

We do not sell your personal information for money. However, depending on the tools we use, certain cookie- or ad-related disclosures may be treated as “sharing” or similar regulated activity under some U.S. state privacy laws.

4. Payments

Payments are processed through third-party payment providers. We do not store your full payment card details on our own servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Cookies, Analytics, and Advertising

our service providers, and we may use cookies, pixels, tags, and similar technologies to:

  • Keep the Site functioning properly
  • Remember your preferences
  • Analyze website traffic and usage
  • Measure the performance of our content and advertising
  • Improve user experience
  • Support advertising and remarketing, where permitted by applicable law

Depending on your location and applicable law, you may be presented with choices relating to cookies or similar technologies. You can also manage certain cookie settings through your browser.

6. Marketing Communications

We may send you promotional emails or similar communications where permitted by law.

You can opt out of marketing emails at any time by:

Please note that even if you opt out of marketing messages, we may still send you non-promotional communications relating to your orders, account, returns, refunds, or customer service requests.

7. U.S. State Privacy Rights

Depending on your U.S. state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to applicable exceptions
  • Request information about how your personal information is collected, used, disclosed, sold, or shared
  • Opt out of certain types of targeted advertising, sale, or sharing of personal information, where applicable
  • Not be discriminated against for exercising applicable privacy rights

If you would like to exercise any applicable privacy rights, please contact us using the details in the “Contact Us” section below.

We may need to verify your identity before processing your request.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Complete transactions and provide services
  • Maintain business and tax records
  • Resolve disputes
  • Enforce our agreements

Comply with legal, regulatory, accounting, or reporting obligations

9. Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Because we operate from Hong Kong and use service providers in different jurisdictions, your personal information may be processed, stored, or accessed outside your state, country, or region of residence, including in Hong Kong and other countries where our service providers operate.

Where applicable, we take reasonable steps to ensure that personal information transferred internationally is handled in a manner consistent with this Privacy Policy and applicable law.

11. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. When we do, we will post the updated version on this page and update the “Effective Date” above.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Email: support@mestanauto.com
Address: RM 517 5/F, 143 WAI YIP STREET, KWUN TONG, HONG KONG
Company: HONG KONG MESTAN CO., LIMITED